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External Player Support Agent (RAID)

Plarium · Lviv · Remote

Mid Player Support Remote Posted 2026-11-11 Full time
Apply on Plarium’s site →

External Player Support Agent (RAID) (RAID: Shadow Legends) | Plarium vacancy | company.plarium.com (self.__next_s=self.__next_s||[]).push(["https://cdn-ukwest.onetrust.com/consent/0da282c9-44f4-4532-a720-6b7375912563/OtAutoBlock.js",{"type":"text/javascript"}]) (self.__next_s=self.__next_s||[]).push(["https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js",{"data-document-language":"true","type":"text/javascript","data-domain-script":"0da282c9-44f4-4532-a720-6b7375912563"}]) (self.__next_s=self.__next_s||[]).push([0,{"type":"text/javascript","children":"function OptanonWrapper() {}","id":"oneTrust-function"}]) (self.__next_s=self.__next_s||[]).push([0,{"children":"history.scrollRestoration = \"manual\"","id":"scrollRestoration"}])

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Vacancies What's next? Send us your CV 1 1 Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test 2 2 We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview 3 3 We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR 4 4 Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer 5 5 If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.

Welcome to the Team! 6 6 We work remotely and in offices in Ukraine and Poland. You will meet your team online and start the onboarding process.

Stay in Touch If you don’t succeed the first time, don’t be discouraged. Keep an eye out for new vacancies via our official channel on Telegram .

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Playamp brings together six international mobile and PC game studios: Plarium, InnoGames, Snowprint, Hutch, Ninja Kiwi, and Futureplay. Playamp's shared teams cover marketing, data and analytics, applied AI, player services, and direct-to-consumer monetization. Together, they support over 60 games, including Plarium's.\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-transform: none;\"\u003eWe are looking for talented Player Support Agents to work with our external support team for players of \u003c/span\u003e\u003ca href=\"https://plarium.com/en/game/raid-shadow-legends/\"\u003eRAID: Shadow Legends\u003c/a\u003e\u003cspan style=\"text-transform: none;\"\u003e, a mobile MMORPG that combines battle collection mechanics and cutting-edge graphics in a dark fantasy setting. Our flagship title is enjoyed by more than 100 million players worldwide — you can find it on \u003c/span\u003e\u003ca href=\"https://apps.apple.com/us/app/raid%20-%20shadow%20-%20legends/id1371565796\"\u003e\u003cu\u003e\u003cspan\u003eiOS\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan style=\"text-transform: none;\"\u003e, \u003c/span\u003e\u003ca href=\"https://play.google.com/store/apps/details?id=com.plarium.raidlegends\u0026amp;hl=en\u0026amp;gl=US\u0026amp;pli=1\"\u003e\u003cu\u003e\u003cspan\u003eAndroid\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan style=\"text-transform: none;\"\u003e, and \u003c/span\u003e\u003ca href=\"https://plarium.com/landings/en/desktop/raid/dragon_fire_a_m_f038_droapp?plid=359504\u0026amp;pxl=google_search\u0026amp;publisherid=kwd%20-%20828443951496_raid%20shadow%20legends\u0026amp;placement=471328573356_114733600704\u0026amp;adpartnerset=114733600704\u0026amp;gclid=Cj0KCQiAhs79BRD0ARIsAC6XpaXlxs5IkKgYphFQJgKCruroeljAro3p96K5AiPeiAiomqrPcGavCy8aApFLEALw_wcB\"\u003e\u003cu\u003e\u003cspan\u003ePC/Mac\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan style=\"text-transform: none;\"\u003e.\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-transform: none;\"\u003eThis position involves 8 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time (GMT+2).\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-transform: none;\"\u003eUpon completion of this training, work will be in shifts from 18:00 to 02:30, Tuesday to Saturday or Thursday to Monday.\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003e\u003cspan\u003eThis position requires Ukrainian citizenship or a work permit for Ukraine.\u0026nbsp;\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e"]) self.__next_f.push([1,"5:[\"$\",\"$L13\",null,{\"children\":[\"$\",\"$L14\",null,{\"vacancy\":{\"id\":1283,\"slug\":\"player-support-agent-contract-456-1283\",\"recruitingVacancyId\":2164,\"title\":\"External Player Support Agent (RAID)\",\"department\":\"General\",\"location\":\"Lviv\",\"locationIds\":[36],\"direction\":\"General\",\"project\":\"RAID: Shadow Legends\",\"relocation\":false,\"remote\":[\"Europe\"],\"hybrid\":false,\"studios\":[{\"url\":\"/studio/ukraine-lviv/\",\"onBoardType\":\"ukraine\",\"cityName\":\"Lviv\"}],\"externalUrl\":null,\"externalSubscriptionUrl\":null,\"isExternal\":false,\"vacancyData\":[{\"header\":\"About the 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