Player Support Agent

Player Support Agent (RAID: Shadow Legends) | Plarium vacancy | company.plarium.com (self.__next_s=self.__next_s||[]).push(["https://cdn-ukwest.onetrust.com/consent/0da282c9-44f4-4532-a720-6b7375912563/OtAutoBlock.js",{"type":"text/javascript"}]) (self.__next_s=self.__next_s||[]).push(["https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js",{"data-document-language":"true","type":"text/javascript","data-domain-script":"0da282c9-44f4-4532-a720-6b7375912563"}]) (self.__next_s=self.__next_s||[]).push([0,{"type":"text/javascript","children":"function OptanonWrapper() {}","id":"oneTrust-function"}]) (self.__next_s=self.__next_s||[]).push([0,{"children":"history.scrollRestoration = \"manual\"","id":"scrollRestoration"}])

:root {

--bprogress-color: #fd5300;

--bprogress-height: 2px;

--bprogress-spinner-size: 18px;

--bprogress-spinner-animation-duration: 400ms;

--bprogress-spinner-border-size: 2px;

--bprogress-box-shadow: 0 0 10px #fd5300, 0 0 5px #fd5300;

--bprogress-z-index: 99999;

--bprogress-spinner-top: 15px;

--bprogress-spinner-bottom: auto;

--bprogress-spinner-right: 15px;

--bprogress-spinner-left: auto;

}

.bprogress {

width: 0;

height: 0;

pointer-events: none;

z-index: var(--bprogress-z-index);

}

.bprogress .bar {

background: var(--bprogress-color);

position: fixed;

z-index: var(--bprogress-z-index);

top: 0;

left: 0;

width: 100%;

height: var(--bprogress-height);

}

/* Fancy blur effect */

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position: absolute;

right: 0;

width: 100px;

height: 100%;

box-shadow: var(--bprogress-box-shadow);

opacity: 1.0;

transform: rotate(3deg) translate(0px, -4px);

}

/* Remove these to get rid of the spinner */

.bprogress .spinner {

display: block;

position: fixed;

z-index: var(--bprogress-z-index);

top: var(--bprogress-spinner-top);

bottom: var(--bprogress-spinner-bottom);

right: var(--bprogress-spinner-right);

left: var(--bprogress-spinner-left);

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.bprogress .spinner-icon {

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height: var(--bprogress-spinner-size);

box-sizing: border-box;

border: solid var(--bprogress-spinner-border-size) transparent;

border-top-color: var(--bprogress-color);

border-left-color: var(--bprogress-color);

border-radius: 50%;

-webkit-animation: bprogress-spinner var(--bprogress-spinner-animation-duration) linear infinite;

animation: bprogress-spinner var(--bprogress-spinner-animation-duration) linear infinite;

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.bprogress-custom-parent {

overflow: hidden;

position: relative;

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.bprogress-custom-parent .bprogress .spinner,

.bprogress-custom-parent .bprogress .bar {

position: absolute;

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position: fixed;

top: 0;

left: 0;

width: 100%;

height: var(--bprogress-height);

overflow: hidden;

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.bprogress .indeterminate .inc,

.bprogress .indeterminate .dec {

position: absolute;

top: 0;

height: 100%;

background-color: var(--bprogress-color);

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.bprogress .indeterminate .inc {

animation: bprogress-indeterminate-increase 2s infinite;

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animation: bprogress-indeterminate-decrease 2s 0.5s infinite;

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@-webkit-keyframes bprogress-spinner {

0% { -webkit-transform: rotate(0deg); transform: rotate(0deg); }

100% { -webkit-transform: rotate(360deg); transform: rotate(360deg); }

}

@keyframes bprogress-spinner {

0% { transform: rotate(0deg); }

100% { transform: rotate(360deg); }

}

@keyframes bprogress-indeterminate-increase {

from { left: -5%; width: 5%; }

to { left: 130%; width: 100%; }

}

@keyframes bprogress-indeterminate-decrease {

from { left: -80%; width: 80%; }

to { left: 110%; width: 10%; }

}

Vacancies What's next? Send us your CV 1 1 Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test 2 2 We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview 3 3 We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR 4 4 Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer 5 5 If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.

Welcome to the Team! 6 6 We work remotely and in offices in Ukraine and Poland. You will meet your team online and start the onboarding process.

Stay in Touch If you don’t succeed the first time, don’t be discouraged. Keep an eye out for new vacancies via our official channel on Telegram .

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80%);padding:8px;box-sizing:border-box;width:100%;height:100%;position:relative;top:12px;right:0px;}.css-1193brl-indicatorContainer:hover{color:hsl(0, 0%, 60%);}.css-1193brl-indicatorContainer svg{border-color:#787878 transparent transparent;border-style:solid;border-width:8px 5px;display:inline-block;height:0;width:0;} .css-8mmkcg{display:inline-block;fill:currentColor;line-height:1;stroke:currentColor;stroke-width:0;} Development & QA Art General Design and User Experience Marketing Junior Data QA Engineer General Office : Kharkiv, Lviv Remote : Ukraine View all vacancies (self.__next_f=self.__next_f||[]).push([0]) 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Playamp brings together six international mobile and PC game studios: Plarium, InnoGames, Snowprint, Hutch, Ninja Kiwi, and Futureplay. Playamp's shared teams cover marketing, data and analytics, applied AI, player services, and direct-to-consumer monetization. Together, they support over 60 games, including Plarium's.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWe are looking for talented Player Support Agents to work with our external support team for players of RAID: Shadow Legends, a mobile MMORPG that combines battle collection mechanics and cutting-edge graphics in a dark fantasy setting. Our flagship title is enjoyed by more than 100 million players worldwide — you can find it on \u003c/span\u003e\u003ca href=\"https://apps.apple.com/us/app/raid%20-%20shadow%20-%20legends/id1371565796\"\u003e\u003cu\u003e\u003cspan\u003eiOS\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan\u003e, \u003c/span\u003e\u003ca href=\"https://play.google.com/store/apps/details?id=com.plarium.raidlegends\u0026amp;hl=en\u0026amp;gl=US\u0026amp;pli=1\"\u003e\u003cu\u003e\u003cspan\u003eAndroid\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan\u003e, and \u003c/span\u003e\u003ca href=\"https://plarium.com/landings/en/desktop/raid/dragon_fire_a_m_f038_droapp?plid=359504\u0026amp;pxl=google_search\u0026amp;publisherid=kwd%20-%20828443951496_raid%20shadow%20legends\u0026amp;placement=471328573356_114733600704\u0026amp;adpartnerset=114733600704\u0026amp;gclid=Cj0KCQiAhs79BRD0ARIsAC6XpaXlxs5IkKgYphFQJgKCruroeljAro3p96K5AiPeiAiomqrPcGavCy8aApFLEALw_wcB\"\u003e\u003cu\u003e\u003cspan\u003ePC/Mac\u003c/span\u003e\u003c/u\u003e\u003c/a\u003e\u003cspan\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eThis position involves 8 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eUpon completion of this training, work will be in shifts from 10:00 to 18:30 Kyiv time from Sunday to Thursday or from Tuesday to Saturday.\u003c/span\u003e\u003c/p\u003e"]) 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principles\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eTime management skills and the ability to multitask\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\",\"withHeader\":true,\"type\":1,\"imageLinks\":null},{\"header\":\"Desired\",\"text\":\"\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExperience working in Support or other service departments\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMMORPG gaming experience\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eKnowledge of software testing and a deep understanding of the principles of bug report creation\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\",\"withHeader\":true,\"type\":1,\"imageLinks\":null},{\"header\":\"What we offer\",\"text\":\"\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eOfficially registered full-time employment\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMinimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMedical support and fully paid leave if you or your child are sick\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eReimbursement for the cost of a coworking space\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eIndividual development plan and regular feedback\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eProfessional seminars, workshops, courses, and internal training programs\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEducational English 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