Community Support Manager - Agency Contract

Playground Games Skip to main content About Games Life at PG Careers News Contact us LinkedIn Instagram Close menu About Games Life at PG Careers News Contact us Vacancies Community Support Manager - Agency Contract Apply now Playground Games is looking for a Community Support Manager to work alongside talented Fable team in Leamington Spa on an agency contract.

About us As a premier first-party Xbox Game Studio, we are passionate about creating genre-defining games that are accessible, beautiful, and, most of all, fun. We are currently developing the next chapter of the beloved Fable franchise, and we are looking for exceptional talent to work alongside our team as we continue to bring this iconic fantasy world to life.

About the role As a Community Support Manager, you will work alongside the Community team to deliver world-class support operations, actionable player insights and seamless collaboration between support and development teams. You will own the processes that track, triage, escalate, and resolve player-reported issues, while consolidating and sharing feedback and trends from support and community channels to stakeholders.

This position is offered on an agency contract, with the successful candidate employed by one of our trusted recruitment partners and assigned to work with Playground Games. The role is based at our state-of-the-art studio in Royal Leamington Spa, operating under our hybrid working model with a minimum of three days per week in the studio.

We are looking for a promising Community Support Manager who is passionate about their craft, skilled in player support operations, stakeholder collaboration, problem solving and delivering actionable insights, and eager to contribute to the development of Fable.

What you'll do: Act as the primary point of contact between Xbox/Microsoft Customer Support teams and internal Fable stakeholders.

Establish and maintain effective processes for triaging, escalating, tracking, and resolving player-reported issues.

Monitor support ticket trends, player pain points, and emerging issues to identify risks and opportunities for improvement.

Ensure support teams have accurate and up-to-date information regarding known issues, game updates, workarounds, and player-facing messaging.

Consolidate player feedback from customer support channels, community platforms, social media, and other feedback sources.

Translate community and support insights into clear, actionable recommendations for development teams.

Maintain dashboards, trackers, and documentation related to support operations and issue management.

What you'll bring Proven experience, with demonstrable work on at least 1 published title, ideally AAA.

Experience with customer support ticketing systems, issue tracking and player-insights reporting tools Strong communication, problem-solving and analytical skills A genuine passion for video games.

Why join us? This is a fantastic opportunity to contribute to a world-class game while working alongside an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Although you will be employed by an agency partner, you will work day-to-day with the Playground Games development team, helping bring the next chapter of Fable to players around the world.

If you require any reasonable accommodation to apply for this position, please contact us on recruitment@playground-games.com Apply now About Games Life at PG Careers News Contact us Copyright © Microsoft Company Number: 07057499 Privacy & Cookies Trademarks Terms of use Consumer Health Privacy Gender Pay Gap Company information (self.__next_f=self.__next_f||[]).push([0]) 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We are currently developing the next chapter of the beloved Fable franchise, and we are looking for exceptional talent to work alongside our team as we continue to bring this iconic fantasy world to life.\u0026nbsp;\u003c/p\u003e\u003ch3\u003eAbout the role\u0026nbsp;\u003c/h3\u003e\u003cp\u003eAs a Community Support Manager, you will work alongside the Community team to deliver world-class support operations, actionable player insights and seamless collaboration between support and development teams. You will own the processes that track, triage, escalate, and resolve player-reported issues, while consolidating and sharing feedback and trends from support and community channels to stakeholders. \u0026nbsp;\u003c/p\u003e\u003cp\u003eThis position is offered on an agency contract, with the successful candidate employed by one of our trusted recruitment partners and assigned to work with Playground Games. The role is based at our state-of-the-art studio in Royal Leamington Spa, operating under our hybrid working model with a minimum of three days per week in the studio. \u0026nbsp;\u003c/p\u003e\u003cp\u003eWe are looking for a promising Community Support Manager who is passionate about their craft, skilled in player support operations, stakeholder collaboration, problem solving and delivering actionable insights, and eager to contribute to the development of Fable.\u0026nbsp;\u003c/p\u003e\u003ch3\u003eWhat you'll do:\u0026nbsp;\u003c/h3\u003e\u003cul\u003e\u003cli\u003eAct as the primary point of contact between Xbox/Microsoft Customer Support teams and internal Fable stakeholders.\u0026nbsp;\u003c/li\u003e\u003cli\u003eEstablish and maintain effective processes for triaging, escalating, tracking, and resolving player-reported issues.\u0026nbsp;\u003c/li\u003e\u003cli\u003eMonitor support ticket trends, player pain points, and emerging issues to identify risks and opportunities for improvement.\u0026nbsp;\u003c/li\u003e\u003cli\u003eEnsure support teams have accurate and up-to-date information regarding known issues, game updates, workarounds, and player-facing messaging.\u0026nbsp;\u003c/li\u003e\u003cli\u003eConsolidate player feedback from customer support channels, community platforms, social media, and other feedback sources.\u0026nbsp;\u003c/li\u003e\u003cli\u003eTranslate community and support insights into clear, actionable recommendations for development teams.\u0026nbsp;\u003c/li\u003e\u003cli\u003eMaintain dashboards, trackers, and documentation related to support operations and issue management.\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003eWhat you'll bring\u0026nbsp;\u003c/h3\u003e\u003cul\u003e\u003cli\u003eProven experience, with demonstrable work on at least 1 published title, ideally AAA.\u0026nbsp;\u003c/li\u003e\u003cli\u003eExperience with customer support ticketing systems, issue tracking and player-insights reporting tools\u0026nbsp;\u003c/li\u003e\u003cli\u003eStrong communication, problem-solving and analytical skills\u0026nbsp;\u003c/li\u003e\u003cli\u003eA genuine passion for video games.\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003eWhy join us?\u0026nbsp;\u003c/h3\u003e\u003cp\u003eThis is a fantastic opportunity to contribute to a world-class game while working alongside an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. 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