Gaming Technical Assistant (Help Desk)

Your Key Responsibilities:

Provide professional support to players on game-related issues through written communication in English;

Analyze, categorize, and escalate complex player issues to the relevant game development teams;

Collaborate with team members to find effective solutions to player concerns;

Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;

Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

A Successful Candidate Must Have :

Fluency in written English – clear, professional communication skills are essential;

Passion for gaming – an interest in the gaming industry and familiarity with popular games;

Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;

Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;

Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Extra Great to Have:

Previous experience in customer or technical support, ideally in the gaming or tech industry;

Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;

Empathy and patience when dealing with a wide range of player personalities and issues;

Ability to quickly adapt to new tools, technologies, and systems used for game support;

Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Salary: From 1440 EUR/month (gross)