IT System Administrator (m/f/d)

About Fishlabs

Fishlabs GmbH, headquartered in Hamburg, has been delivering outstanding video games since 2004, consistently expanding its portfolio of shipped titles. In December 2013, the studio joined Plaion (formerly known as Koch Media), a world-leading developer, publisher, and distributor of digital entertainment products. As part of Plaion and alongside the various sister studios across the globe, FISHLABS keeps creating stunning immersive experiences that inspire millions of players worldwide. The 80-strong, multinational team of FISHLABS has assembled a broad portfolio of award-winning own IPs as well as co-development titles and keeps at the forefront of gaming.

We are looking to continue building on our success with humble but talented and creative people who have a passion for making outstanding games and want to be at the forefront of gaming.

Are you ready for the challenge? Join us! This is going to be a thrilling ride.

Your Mission

Fishlabs IT department operates under the premise of IT as a Service; and the IT System Administrator role maintains the company’s end-user working environment, to ensure that all technical aspects are functioning optimally.

Providing technical support to end-users and ensures a smooth operational environment to achieve company and project goals.

As well as aiding coordination between IT Teams from sister studios and Munich central office as required to assist joint operations and partnerships.

Responsibilities and Duties:

Providing first and second level IT support to all employees

Troubleshooting desktop, laptop, and peripheral issues; assisting end-users with hardware/software related issues

Installing and configuring new computer hardware and software

Monitoring and maintaining existing computer hardware and software

Managing IT asset inventory and hardware lifecycle

Creating and maintaining IT documentation and internal procedures

Ensuring compliance with company security policies and best practices

Supporting software deployment and endpoint management solutions

Repairing, replacing, and/or upgrading computer hardware and equipment as required

Providing timely technical support across the company

Managing software licensing and subscription renewals

Managing user accounts, permissions, and access to company systems

Supporting onboarding and offboarding of employees

Supporting printers, meeting room equipment, and office IT infrastructure

Secondary duties supporting the IT Team in general:

Supporting Microsoft 365 and other business applications

Assisting with server, storage, and network administration tasks

Assisting with backup, recovery, and disaster preparedness procedures

Supporting CI/CD infrastructure, build systems, and developer tools where required

Assisting with automation initiatives and IT process improvements

Participating in IT infrastructure projects and continuous improvement initiatives

Troubleshooting source control and build environment issues

Supporting Docker-based services and Linux virtual machines

Identifying opportunities to automate repetitive IT tasks and improve operational efficiency

Taking Inventory, Deploying and Troubleshooting Console Dev/Test Kits

Your Skillset / Qualifications:

Experience with installing, troubleshooting, and configuring computer hardware and software

Excellent diagnostic and troubleshooting skills

Excellent communication skills in English

Excellent ability to function in a Microsoft Windows environment

Knowledge in Linux, specifically Ubuntu Server environments is advantageous

Some knowledge in Apple Mac OS is a bonus

General understanding of diverse computer systems and networking

Aiding in the ability to troubleshoot related issues and function as a key member of an IT Team

Familiarity with specialized software is a plus, specifically: Perforce, Hansoft, and Jenkins for example

Requirements:

Formal degree is not required

Related certifications are advantageous but not required (CompTIA A+)

Operate with a service mentality and a helpful member of the team

Mission Support

We are just as passionate about our games as we are about their creators (Could that be you?!). Your job comes with personal responsibility, freedom and short decision-making routes. And most importantly - A motivated, international team full of fellow gamers.

The studio is located in a bright, modern office, right in the center of Hamburg. With a selection of benefits for all our staff: Including discounted gym membership, fresh fruit and a variety of free drinks. A healthy work-life balance is important to you? For us too! That’s why we are also awarded as a family-friendly workplace. Coming from abroad? No problem! We also offer relocation packages.

Sounds good? Take a look here: www.fishlabs.de

Get In Touch!

Did we spark your interest? We are looking forward to your application. Simply click on the button below and apply by uploading your CV.

If you have any further documents which you think might be worth sharing to underline your background and talents, we are happy to receive them as well. If you have questions regarding the application just drop us an e-mail at jobs@dsfishlabs.com. An application via our online tool is preferred. About Fishlabs

Fishlabs GmbH, headquartered in Hamburg, has been delivering outstanding video games since 2004, consistently expanding its portfolio of shipped titles. In December 2013, the studio joined Plaion (formerly known as Koch Media), a world-leading developer, publisher, and distributor of digital entertainment products. As part of Plaion and alongside the various sister studios across the globe, FISHLABS keeps creating stunning immersive experiences that inspire millions of players worldwide. The 80-strong, multinational team of FISHLABS has assembled a broad portfolio of award-winning own IPs as well as co-development titles and keeps at the forefront of gaming.

We are looking to continue building on our success with humble but talented and creative people who have a passion for making outstanding games and want to be at the forefront of gaming.

Are you ready for the challenge? Join us! This is going to be a thrilling ride.