Technical Customer Support Specialist - Mobile Games

Game District · Lahore

Mid Player Support Posted 2026-09-16 Full time

Technical Customer Support Specialist - Mobile Games - Game District - Career Page

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"description": " We are looking for a Technical Customer Support Specialist - Mobile Games to manage end-to-end player support across multiple channels. The role involves investigating and resolving player issues, troubleshooting technical problems, handling purchase and account-related concerns, and collaborating closely with Product, Engineering, QA, and LiveOps teams.

The ideal candidate should have strong problem-solving and communication skills, attention to detail, and an interest in mobile games. You will play an important role in ensuring a smooth player experience while helping internal teams identify and resolve recurring product issues.

Key Responsibilities Provide timely, professional, and high-quality support to players across multiple channels.

Investigate and resolve technical and gameplay-related issues, : Troubleshoot issues and identify possible root causes before escalating them to relevant teams.

Escalate complex or critical issues to Product, Engineering, QA, and LiveOps with clear reproduction steps, screenshots\/videos, logs, and other supporting evidence.

Follow up on escalated cases and ensure issues are resolved within agreed timelines.

Identify recurring player complaints and technical issues and share trends with relevant stakeholders.

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Monitor support metrics including ticket volume, response time, resolution time, and issue categories.

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Handle sensitive cases involving refunds, compensation requests, payment disputes, and account-related concerns professionally and according to company guidelines.

Maintain clear and accurate records of player interactions and issue resolutions.

Work closely with cross-functional teams to improve support processes and the overall player experience.

Requirements 1–3 years of experience in Technical Customer Support, Customer Support, Player Support, Game Support, or a similar role .

Strong interest in mobile games and the gaming industry .

Excellent written and verbal communication skills.

Strong troubleshooting, analytical, and problem-solving abilities.

Ability to investigate issues and communicate technical problems clearly.

Strong attention to detail when reviewing receipts, purchase records, account information, and player claims.

Ability to manage multiple support cases and prioritize urgent issues.

Comfortable working with ticketing\/support systems, spreadsheets, and documentation tools.

Strong ownership and ability to work independently as well as with cross-functional teams.

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Technical Customer Support Specialist - Mobile Games

Lahore, Punjab, Pakistan

Full Time

Mid Level

We are looking for a Technical Customer Support Specialist - Mobile Games to manage end-to-end player support across multiple channels. The role involves investigating and resolving player issues, troubleshooting technical problems, handling purchase and account-related concerns, and collaborating closely with Product, Engineering, QA, and LiveOps teams.

Key Responsibilities Provide timely, professional, and high-quality support to players across multiple channels.

Investigate and resolve technical and gameplay-related issues, : Troubleshoot issues and identify possible root causes before escalating them to relevant teams.

Escalate complex or critical issues to Product, Engineering, QA, and LiveOps with clear reproduction steps, screenshots/videos, logs, and other supporting evidence.