Technical Moderator (Contract)

Technical Moderator (Contract)

Location: Remote, US-based

About Us

Atari is an interactive entertainment company and an iconic gaming industry brand recognized worldwide for its multi-platform games and licensed products. Atari owns and/or manages a portfolio of more than 400 games and franchises.

The Atari family of brands includes Digital Eclipse, Nightdive Studios, Infogrames, AtariAge, MobyGames, as well as Coatsink, Early Morning Studios, and Stormteller Games spanning game development, publishing, and community experiences worldwide.

Atari operates internationally with offices in the US, UK, France, Germany, Sweden, and India.

About the Role

We re looking for a Technical Moderator to serve as the bridge between our Early Access player communities and our development teams. You ll monitor the Steam Community hub and Discord feedback channels, triage player-reported feedback and bugs, package actionable reports for developers, and keep players informed through patch notes and update communications.

What You ll Do

Monitor and moderate player suggestions in our Steam Community and Discord server daily, maintaining an environment that encourages and implements feedback from Early Access players

Gather, triage, and categorize player feedback by separating bugs, feature requests, and help requests to ensure actionable, well-contextualized issues reach the dev team

Log and track reproducible bugs in our Kanban board (normally Jira) with clear descriptions, severity classifications, and reproduction steps

Deliver regular consolidated feedback reports to the development team, surfacing trends and critical issues

Communicate clearly with the community when issues are acknowledged or resolved

Draft and publish patch notes for new content, bug fixes, and balance changes

What We’re Looking For

Prior experience on an Early Access title in a community, QA, or production-adjacent role

Familiarity with game development pipelines and what makes feedback useful to a developer

Experience using Kanban boards, ideally Jira, for bug tracking and project coordination

Fluency with Steam Community and Discord server tools, with experience moderating game communities

Strong written communication skills, equally comfortable writing a bug report and a player-facing update

Preferred / Nice-to-Have

Experience writing patch notes, changelogs, or developer updates

Background in QA, community management, or player support at a studio or publisher

Familiarity with development terminology (builds, branches, regression, etc.)

Experience working in Unity and/or Unreal Engine

Target Hourly Rate: $30/hr. (30 hours/week)