Customer Service

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About

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Customer Service

Karachi

Game Operations

Entry Level

CAREERS__DESC_TITLE Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region.

Tend to gamers’ inquiries promptly and accurately using the ticketing system.

Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies.

Escalate complex or unresolved cases to the relevant departments or teams as needed.

Ensure timely follow-ups and provide status updates for pending cases.

Monitor, reply to, and escalate issues in Google Play Reviews.

Contribute feedback or suggestions to improve support processes and player experience.

Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems.

CAREERS__REQUIRE_TITLE Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred.

Strong written communication skills with excellent grammar and clarity.

Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage.

Ability to follow workflows and adapt to new tools or processes quickly.

Comfortable working independently and as part of a team.

Proficiency in Urdu language is a plus.

This position is offered on an independent contractor basis.

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Do I re-submit my application?",answer:"Before submitting your application, please ensure all your information is accurate and up-to-date as you will be unable to modify your application after submission."},{question:"Do I need to be a hardcore gamer to join Garena?",answer:"Nope, we welcome all candidates who show a keen interest in the tech and online games industry to apply! However, for some roles such as game operations and esports, you may need to have a stronger understanding of the games industry and markets to stand out among other candidates."},{question:"How many rounds of interviews are there?",answer:"The number of interview rounds vary according to the job type and seniority of the role. You will be informed by the recruiter on the number of interview rounds."},{question:"What would I be assessed on during the interviews?",answer:"Our recruiters and hiring managers want to get to know you and learn about your various experiences and skills! You can expect some behavioral, hypothetical, technical, or case-based questions to assess on the job competencies which will differ according to the role that you have applied for."},{question:"How can I prepare for my interview?",answer:"Research and analyse the role you have applied for, and think of why this role excites you! We also recommend that you familiarise yourself with our 5 core values as we are looking for like-minded individuals to join us. Lastly, come ready with some questions of your own. This will show us that you are excited to understand more about the role you're applying for."},{question:"I am unable to attend the interview at the scheduled time slot as I have something urgent to attend to, what should I do?",answer:"We strongly encourage you to attend your scheduled interview where possible as changing your interview timeslot could cause a delay in the process. 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