Senior Associate, Product Operations

Senior Associate, Product Operations | Garena Careers @import url(https://fonts.googleapis.com/css2?family=Montserrat:wght@400;600;700;800&display=swap);

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Senior Associate, Product Operations

Bangalore

Game Operations

Experienced (Individual Contributor)

Job Description Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them Identify and address issues related to product performance or gameplay through tracking in-game product related metrics Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations Job Requirements Bachelor’s Degree or higher in a finance, business, engineering or related field Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions Capable of quickly identifying and resolving real-time issues through hands-on problem solving Ability to collaborate and communicate effectively with multiple teams and stakeholders Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players Strong passion for gaming and a deep understanding of the gaming ecosystem Strong relationship building and team coordination abilities Willing to relocate to Singapore for a short-term assignment in the future

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window.__NUXT__=(function(a,b,c,d,e,f,g,h,i){return {layout:e,data:[{}],fetch:{},error:a,state:{Event:{navigationMenu:[{name:"About",link:"\u002Fglobal\u002Fabout",bannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002Fnew-about-kv.jpg",mobileBannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002Fm-new-about-kv.jpg"},{name:"Teams",link:"\u002Fglobal\u002Fteams",bannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002FTeams%20-%20FFWS%20-1920x910.png",mobileBannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002Fm-teams-%20FFWS%20-1242x670.png"},{name:"Early Careers & Internships",link:"\u002Fglobal\u002Fcampus",bannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002FStudents-1920x910.png",mobileBannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fglobal\u002FStudents-1242x670.png"},{name:"Careers",link:"\u002Fglobal\u002Fcareers",bannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fmx\u002Fstudents-kv.jpg",mobileBannerLink:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fmx\u002Fm-students-kv.jpg"}],offices:[{name:"Global",link:f,defaultLocation:a,seaGroupLink:"https:\u002F\u002Fwww.sea.com\u002Fhome",garenaLink:"https:\u002F\u002Fwww.garena.sg\u002F",linkedinLink:g}],currentOffice:f,socialMedia:[{img:"https:\u002F\u002Fcareers.cdn.garenanow.com\u002Fassets\u002Ficon-in.png",link:g}],faq:[{question:"I would like to include more details in my resume or portfolio. Do I re-submit my application?",answer:"Before submitting your application, please ensure all your information is accurate and up-to-date as you will be unable to modify your application after submission."},{question:"Do I need to be a hardcore gamer to join Garena?",answer:"Nope, we welcome all candidates who show a keen interest in the tech and online games industry to apply! However, for some roles such as game operations and esports, you may need to have a stronger understanding of the games industry and markets to stand out among other candidates."},{question:"How many rounds of interviews are there?",answer:"The number of interview rounds vary according to the job type and seniority of the role. You will be informed by the recruiter on the number of interview rounds."},{question:"What would I be assessed on during the interviews?",answer:"Our recruiters and hiring managers want to get to know you and learn about your various experiences and skills! You can expect some behavioral, hypothetical, technical, or case-based questions to assess on the job competencies which will differ according to the role that you have applied for."},{question:"How can I prepare for my interview?",answer:"Research and analyse the role you have applied for, and think of why this role excites you! We also recommend that you familiarise yourself with our 5 core values as we are looking for like-minded individuals to join us. Lastly, come ready with some questions of your own. This will show us that you are excited to understand more about the role you're applying for."},{question:"I am unable to attend the interview at the scheduled time slot as I have something urgent to attend to, what should I do?",answer:"We strongly encourage you to attend your scheduled interview where possible as changing your interview timeslot could cause a delay in the process. In the case that you have an urgent matter to attend to, please contact the recruiter to reschedule your interview."},{question:"I have a competing offer with a deadline. What should I do?",answer:"If you are in the midst of the interview process with us, you can let the recruiter know about your competing offer in order to schedule interviews more quickly. If possible, it is also recommended to check with the other employer if they can extend the offer deadline."},{question:"Can I apply for more than one role concurrently?",answer:"Yes, you may apply for multiple roles! However, we encourage you to think carefully and apply for the role that best aligns with your skills, experience, and interests! Our recruiters will review your application to determine the most suitable role for you."},{question:"How can I know my application status?",answer:"Our recruiters will keep you updated on your application status and the next steps of the hiring process via email. Due to the high volume of applications, our recruiters will need some time to get back to you."},{question:"Can I re-apply to the same role if I did not get it previously?",answer:"Yes, if the position has not been filled, you may apply for the role again. However, we recommend you to upskill yourself before you re-apply for the same role."},{question:"What happens at the end of my internship? Am I guaranteed a full-time role?",answer:"We may consider you for a full-time role after your internship. 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