Security Operations Analyst

Security Operations Analyst - 216591 - Electronic Arts

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Security Operations Analyst

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Role Detail

General Information

Locations : Bucharest, Romania

Role ID

216591

Worker Type

Regular Employee

Studio/Department

CT - Security

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA Security protects our players, employees, products, and platforms. We set security standards, support game and enterprise teams, assess risk across partners and systems, and ensure compliance with global requirements. Our work strengthens system integrity, supports fair play, and enables teams to build and operate securely at scale.

Position Overview Provides 24×7 monitoring for security alerts and incidents (eyes on the glass). Work with different security tools to analyze data to confirm or infirm an incident and assist with all Intellectual Property (IP) incidents. The Security Operations Analyst is the first point of contact for EA internal security inquiries and collaborates with all security pillars and IT teams to resolve ongoing security incidents. Participates in building new detections based on observed trends and create searches, visualizations, dashboards, and alerts.

Responsibilities: * Monitor/detect/investigate security alerts received from EDR, IDS/IPS, SaaS/IaaS, and malware protection tools into the SIEM.

* Monitor email and slack for security notifications or requests.

* Execute response actions per playbook (e.g., isolation, blocking, credential resets) and escalate per workflow.

* Participate in shifts/on‑call to ensure 24×7 coverage.

* Track potential security incidents in the ticketing platform, own and drive resolution.

* Perform daily follow‑ups on outstanding cases.

* Coordinate with other EA teams to resolve or escalate security alerts.

* Investigate incidents detected in SIEM and those reported by users over email/Slack.

* Suggest improvements to processes and workflows.

* Assist with security tools/endpoint agent deployments.

* Meet SLAs for internal tickets and track SLAs for tickets opened to other teams.

* Send security notifications to users when required.

* Support security automation tools with information on new incident types/patterns observed.

* Provide root cause analysis where possible.

* Escalate incidents/alerts to the next level per agreed workflows.

* Provide support services to internal users for deployed endpoint solutions.

* Use diverse tools to gather information necessary to resolve incidents.

* Investigate cloud logs for anomalies.

* Test new security alerts that are candidates for 24×7 monitoring and propose new alerts for implementation.

Required Skills: * Understanding of security principles and common security techniques/technologies.

* Experience with virtual environments (ESX, QEMU, VirtualBox, etc.).

* Experience with endpoint protection solutions.

* Basic Active Directory knowledge.

* Incident Response knowledge/experience.

* Basic networking knowledge.

* Cloud fundamentals.

Nice to Have: * Scripting knowledge (bash, Python, PowerShell, etc.).

* Experience with Security Information and Event Management tools.

* Industry certifications (e.g., CompTIA Security+, CEH, CCNA).

* Linux certifications (e.g., LPIC‑1, LFCE).

Success Measures (SOC‑aligned): * SLA attainment on ticket handling and escalations.

* MTTA/MTTD within targets for assigned alert classes.

* Investigation quality (complete timelines, evidence, and accurate classification).

* Documented process/runbook improvements and alert proposals per quarter.

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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