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Senior Manager, Operations - Infrastructure & Platform Services (IPS)
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Role Detail
General Information
Locations : Vancouver, British Columbia, Canada Location: Vancouver State: British Columbia Country: Canada Location: Toronto State: Ontario Country: Canada
Role ID
216270
Worker Type
Regular Employee
Studio/Department
CT - Infrastructure & Platform
Work Model
Hybrid
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Central Technology is the force multiplier, accelerating creative opportunity and progress at EA. We’re a world-class community of technologists, innovators, strategists, and orchestrators transforming interactive entertainment. Together, we power the platforms, AI-driven tools, live services, and infrastructure that ensure global scale, secure player experiences, and unlock bold new possibilities.
Infrastructure & Platform Services builds and runs the technology foundation for EA's games. Our teams deliver the live services and backend infrastructure that help teams ship and operate secure, reliable game experiences for millions of players worldwide.
Responsibilities: Own and continuously improve key operating rhythms, ensuring they remain aligned with leadership priorities and drive clear decisions, accountability, and follow-through.
Lead cross-functional strategic initiatives across IPS, partnering with engineering leads, product managers, and executive leadership to translate business priorities into clear plans and execution milestones.
Establish and govern leadership reporting, synthesizing qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.
Create and run communication mechanisms that improve employee understanding, leadership visibility, and alignment across the organization.
Implement and continuously improve operational metrics and frameworks across distributed teams, in partnership with program and operations management teams.
Serve as a trusted advisor to program, product, and engineering stakeholders, helping teams align, resolve ambiguity, and adapt effectively as requirements change.
Qualifications: 10+ years of professional experience in business operations, operational strategy, or program management within a technology or entertainment environment.
Exceptional cross-functional stakeholder management, with the ability to influence and drive results without direct line management authority.
Proven track record of independently leading operating rhythms, strategic planning cadences, and continuous process improvement initiatives across distributed teams.
Excellent executive communication, with the ability to synthesize complex information into concise, actionable insights and recommendations for senior leadership.
Exceptional data fluency, with demonstrated success using BI reporting systems and operational metrics to generate actionable business insights.
Demonstrated experience leading organizational change, including adoption of new tools, processes, and standardized operating practices.
Experience with financial planning, including budgeting, forecasting, and variance tracking.
Bachelor’s degree in Business Administration, Management, Finance, Economics, Engineering, Information Systems, or equivalent practical experience.
We want to connect you with job opportunities that align with your interests, skills, and expertise. When you create an EA Careers Account and are logged into the portal, you can click “Get Recommendations” to view a curated list of job openings. These recommendations are enhanced by automated processing, including artificial intelligence, and take into account your skills and experience. However, all employment decisions are made by our hiring teams, not by automated systems.
Pay Transparency - North America
COMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$133,500 - $186,400 CAD
* Ontario *$133,500 - $179,700 CAD
Pay is just one part of the overall compensation at EA.
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.
This role is for an existing vacancy.
About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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cross-functional strategic initiatives across IPS, partnering with engineering leads, product managers, and executive leadership to translate business priorities into clear plans and execution milestones.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EEstablish and govern leadership reporting, synthesizing qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003ECreate and run communication mechanisms that improve employee understanding, leadership visibility, and alignment across the organization.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EImplement and continuously improve operational metrics and frameworks across distributed teams, in partnership with program and operations management teams.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EServe as a trusted advisor to program, product, and engineering stakeholders, helping teams align, resolve ambiguity, and adapt effectively as requirements change.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cbr\u003E\u003C\/p\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EQualifications:\u003C\/span\u003E\u003C\/p\u003E\u003Cul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003E10+ years of professional experience in business operations, operational strategy, or program management within a technology or entertainment environment.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EExceptional cross-functional stakeholder management, with the ability to influence and drive results without direct line management authority.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EProven track record of independently leading operating rhythms, strategic planning cadences, and continuous process improvement initiatives across distributed teams.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EExcellent executive communication, with the ability to synthesize complex information into concise, actionable insights and recommendations for senior leadership.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EExceptional data fluency, with demonstrated success using BI reporting systems and operational metrics to generate actionable business insights.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EDemonstrated experience leading organizational change, including adoption of new tools, processes, and standardized operating practices.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EExperience with financial planning, including budgeting, forecasting, and variance tracking.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003Cli dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"\u003E\u003Cp dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\" role=\"presentation\"\u003E\u003Cspan style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"\u003EBachelor\u2019s degree in Business Administration, Management, Finance, Economics, Engineering, Information Systems, or equivalent practical experience.\u003C\/span\u003E\u003C\/p\u003E\u003C\/li\u003E\u003C\/ul\u003E","text_19904":"\u003Cdiv\u003EWe want to connect you with job opportunities that align with your interests, skills, and expertise. When you create an EA Careers Account and are logged into the portal, you can click \u201cGet Recommendations\u201d to view a curated list of job openings. These recommendations are enhanced by automated processing, including artificial intelligence, and take into account your skills and experience. However, all employment decisions are made by our hiring teams, not by automated systems.\u003C\/div\u003E","text_19907":"\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E\u003Cstrong\u003EPay Transparency - North America\u003C\/strong\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E","text_19908":"\u003Cdiv\u003E\u003Cdiv\u003E\u003Cstrong\u003ECOMPENSATION AND BENEFITS \u003C\/strong\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E\u003Cdiv\u003EThe ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). \u003C\/div\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cstrong\u003EPAY RANGES\u003C\/strong\u003E\u003C\/div\u003E\u003C\/div\u003E","schemaField_3_254":"* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$133,500 - $186,400 CAD","schemaField_3_374":"* Ontario *$133,500 - $179,700 CAD","text_19910":"\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E\u003Cdiv\u003EPay is just one part of the overall compensation at EA.\u003C\/div\u003E","text_19912":"\u003Cdiv\u003EFor Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI\/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental\/adoption leave), extended health\/dental\/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.
\u003C\/div\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E","text_19919":"\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E\u003Cdiv\u003EThis role is for an existing vacancy.\u003C\/div\u003E\u003Cdiv\u003E\u003Cbr\u003E\u003C\/div\u003E","text_16177":"\u003Cdiv\u003E\u003Cdiv\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cfont face=\"times new roman\"\u003E\u003Cbr\u003E\u003C\/font\u003E\u003C\/em\u003E\u003C\/strong\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cfont face=\"times new roman\"\u003E\u003Cbr\u003E\u003C\/font\u003E\u003C\/em\u003E\u003C\/strong\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cstrong\u003E\u003Cem\u003E\u003Cfont face=\"times new roman\"\u003EAbout Electronic Arts\u003C\/font\u003E\u003C\/em\u003E\u003C\/strong\u003E\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cdiv\u003E\u003Cfont face=\"times new roman\"\u003EWe\u2019re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.\u003C\/font\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cfont face=\"times new roman\"\u003E\u003Cbr\u003E\u003C\/font\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cfont face=\"times new roman\"\u003EWe adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.\u003C\/font\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cfont face=\"times new roman\"\u003E\u003Cbr\u003E\u003C\/font\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cfont face=\"times new roman\"\u003EElectronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.\u003C\/font\u003E\u003C\/div\u003E\u003C\/div\u003E","separator_2":"","text_16527":"","text_16528":"","text_16529":"","text_16530":"","Post To":"External careers site, Internal careers site","LinkedInID":"1449","entityExtensionId":3,"entityTypeId":3}]};
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Posted by Electronic Arts (HQ) and synced from their own careers page. DevQuest doesn’t take a fee, doesn’t sit between you and the studio, and doesn’t sell your data — you apply directly with them.
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