Director of Product Management, Fan Care Community

Director of Product Management, Fan Care Community - 215959 - Electronic Arts

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Director of Product Management, Fan Care Community

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Role Detail

General Information

Locations : Austin, Texas, United States of America Location: Galway Country: Ireland

Role ID

215959

Worker Type

Regular Employee

Studio/Department

Fan Growth

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

We're looking for a Director of Product Management, Fan Care Community to lead our product management organization. You'll report to the Sr Director of the Fan Care Community organization. You'll work with team members to understand how to improve our fan community experiences including community engagement and safety. You'll get insight from external partners to understand how to help EA achieve our goals and exceed fan expectations. You will prioritize features or releases to ensure we meet our short-term goals while moving towards the long-term portfolio vision. You are the go-to person for any issues or escalation within your product portfolio.

You are an expert product manager and great at business analysis, prioritizing work to maximize impact, and communicating progress and product updates to internal and external partners. You are constantly assessing the trends of fan communities and the gaming and interactive entertainment industries. You balance long-term strategy work with daily tasks. You are successful at leading complex work and have experience with people management. You are a strong leader and are effective at empowering your team to achieve their goals and your overall goals. You have experience in the gaming industry and Community Management organizations.

Responsibilities Define and communicate the long-term vision, strategy, and roadmap for EA's Fan Care Community product portfolio, ensuring alignment with fan needs and our business priorities.

Lead, coach, and develop a high-performing team of Product Managers while promoting a culture of customer obsession, collaboration, and innovation.

Build trusted partnerships across Engineering, Design, Community, Studios, Player Safety, Fan Intelligence, and Executive Leadership to align stakeholders, influence investment decisions, and deliver measurable outcomes.

Champion customer-centric product development through fan research, analytics, experimentation, and emerging technologies, including AI and automation.

Lead portfolio prioritization and investment decisions, balancing player value, growth, technical complexity, and operational excellence.

Communicate product strategy, roadmap progress, and outcomes to senior leadership, ensuring understanding, transparency, and informed decision-making.

Qualifications 10+ years of Product Management experience leading customer-facing digital products or product portfolios.

5+ years leading and developing a team of Product Managers.

You have experience defining product strategy, influencing executive stakeholders, and delivering measurable customer and business results.

You have product judgment, with experience using customer insights, analytics, and experimentation to drive product decisions.

Experience communicating complex technical concepts to a variety of audiences with the ability to simplify complex concepts and build alignment across technical and business organizations.

Experience balancing long-term product vision with near-term execution.

Experience building products that create engaging, safe, and inclusive player experiences.

Experience in gaming, entertainment, digital communities, customer experience, Trust & Safety, or AI-powered products.)

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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