Manager, Brand Community Projects and Operations

Atlus · Burbank

Mid Business & Ops $126K–$157K Posted 2026-10-05 Full time

{"@context":"https://schema.org/","@type":"JobPosting","title":"Manager, Brand Community Projects and Operations","identifier":"J0BB96263819","url":"https://www.paycomonline.net/v4/ats/web.php/portal/E743DEB45C5896F708643C7D7B581397/jobs/263819","image":"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E743DEB45C5896F708643C7D7B581397","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":126000,"maxValue":157000,"unitText":"YEAR"}},"datePosted":"2026-10-05","description":"Job Details: Job Location: Burbank Office - Burbank, CA, Position Type: Full Time, Salary Range: $126000.00 - $157000.00Salary, Hybrid Work Model\r\n\r\n#LI-hybrid\r\n\r\n \r\n\r\nJob Summary:\r\n\r\nReporting to the Director, Brand Community & Creator Engagement, the Manager of Brand Community Projects and Operations supports the operational execution of Community, Social Media, and Creator initiatives. This role helps projects move from intake and scoping through execution, launch, and reporting by maintaining effective workflows, documentation, timelines, and cross-functional visibility.\r\n\r\n \r\n\r\nThis role partners with Senior Community Managers, Community Managers, and functional leads, who retain ownership of community strategy, stakeholder relationships, fan expertise, and business decisions. The role facilitates cross-functional execution by organizing project inputs, track dependencies, coordinating follow-ups, and ensuring stakeholders have the information needed to keep initiatives moving forward.\r\n\r\n \r\n\r\nDuties and Responsibilities:\r\n\r\nProject & Traffic Management\r\n\r\n\r\n\tCoordinate the day-to-day execution of Community, Social Media, and Creator-related projects and requests, including cross-functional and cross-platform initiatives.\r\n\tMaintain visibility into active, upcoming, blocked, and at-risk work, including ownership, deadlines, dependencies, approvals, next steps, and key status updates.\r\n\tPartner with initiative owners on project intake, scoping, kickoffs, timelines, and launch readiness, while strategic direction and stakeholder ownership remain with the appropriate Community or functional lead.\r\n\tIdentify potential obstacles, scope changes, late additions, competing priorities, and capacity constraints, and escalate them to the appropriate project owner or manager for resolution.\r\n\tPartner with the Director and project owners to surface priority conflicts or urgent exceptions, and document agreed-upon changes in timing, scope, or sequencing.\r\n\tTranslate approved priorities into realistic project plans that account for team capacity, dependencies, and agreed objectives.\r\n\r\n\r\nIntake & Workflow Management\r\n\r\n\r\n\tAdminister the team s request and intake processes, including Jira workflows, and maintain Jira as a reliable source of truth for incoming and active work.\r\n\tReview incoming requests to ensure the necessary context, objectives, deliverables, timelines, assets, owners, dependencies, and approvals are in place needed before work begins, and follow up with requestors when information is missing.\r\n\tPartner with team leadership to develop and maintain request categories, lead-time expectations, service levels, workflow standards, and escalation paths.\r\n\tRoute incomplete or out-of-scope requests to the appropriate owner or team and escalate unclear ownership issues for manager review.\r\n\tTrack recurring late requests, process exceptions, and workflow issues to identify patterns and provide insights that support continuous work.\r\n\r\n\r\nCapacity & Workload Visibility\r\n\r\n\r\n\tMaintain a clear view of team capacity across planned work, recurring responsibilities, meetings, launches, PTO, and urgent requests.\r\n\tSupport weekly and day-to-day workload reviews by providing current project and capacity information to managers and project owners.\r\n\tIdentify when new work may require tradeoffs in timing, scope, or priority, and escalate those impacts to the appropriate manager or project owner for decision-making.\r\n\tTrack planned work alongside reactive or last-minute requests to provide visibility into workloads trends, capacity constraints, and operational demands. \r\n\r\n\r\nReporting Operations\r\n\r\n\r\n\tCoordinate the operational production and distribution of recurring Community and Social reporting.\r\n\tGather and organize data from approved analytics platforms, native tools, agencies, vendors, campaign owners, and internal partners for review by the appropriate Community or functional lead.\r\n\tMaintain standardized reporting templates, calendars, metric definitions, and documentation to ensure consistency across recurring reports and projects.\r\n\tManage reporting timelines from initial benchmarks through in-flight updates and post-campaign recaps, including recurring channel health and State of Community reporting.\r\n\tPrepare and distribute approved reports and status materials to stakeholders on an established cadence.\r\n\r\n\r\nSystems & Documentation\r\n\r\n\r\n\tMaintain Jira, Confluence, calendars, trackers, templates, and other operational tools used by the team, keeping project documentation current and easy to find.\r\n\tCapture and maintain meeting notes, decision logs, action items, and follow-ups for key projects, while initiative owners retain responsibility for final decisions and direction.\r\n\tDocument and maintain repeatable workflows, standards, and process documentation in partnership with the managers and specialists who for the work.\r\n\tRecommend and implement lightweight operational improvements that reduce confusion, increase efficiency, and eliminate unnecessary process.\r\n\r\n\r\nCross-Functional Coordination\r\n\r\n\r\n\tPartner with Senior Community Managers, Community Managers, and project owners to coordinate with stakeholders across Social Media, Creator, Brand, Product, Development, PR, Licensing, Partnerships, regional teams, agencies, and relevant external partners.\r\n\tCoordinate logistics, timelines, inputs, approvals, assets, and follow-ups across the Americas, EMEA, Japan, and other regional stakeholders, as applicable.\r\n\tTrack outstanding decisions and dependencies, and follow up with the appropriate project owner or stakeholder when action is needed.\r\n\tPrepare project status updates and meeting materials in partnership with initiative owners, ensuring that messaging, decisions, and stakeholder expectations remain owned by the appropriate manager or lead.\r\n\tFacilitate participation of relevant team members in project kickoffs, planning discussions, roadmap reviews, and communication channels.\r\n\tIdentify recurring communication or process breakdowns and surface them to leadership with supporting examples and operational recommendations.\r\n\tOther responsibilities are performed as assigned or needed.\r\n\r\nQualifications: Qualifications and Skills:\r\n\r\n\r\n\t\r\n\t\r\n\t\tWorking in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons:\r\n\t\tFor effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status.\r\n\t\tTo foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams.\r\n\t\tTo enhance the sharing of information necessary to effective job performance and product creation.\r\n\t\tTo enhance understanding of our stakeholders work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes.\r\n\t\r\n\t\r\n\tTypically has 7+ years of experience in project management, program management, operations, production, traffic management, or a similar role within social media, digital marketing, entertainment, gaming, consumer products, or another fast-paced creative environment.\r\n\tExperience managing multiple concurrent projects involving numerous stakeholders, complex dependencies, and shifting priorities.\r\n\tStrong project management, organizational, planning, and follow-through skills.\r\n\tStrong working knowledge of project-management tools such as Jira and documentation platforms such as Confluence, including experience building or improving intake processes, workflows, trackers, calendars, and reporting systems.\r\n\tComfortable working with social and digital reporting data and analytic measurement tools, even if not serving as the team s primary analyst.\r\n\tExcellent written and interpersonal communication skills, with the ability to translate complex discussions into clear decisions, ownership, next steps, and status updates for a wide range of stakeholders.\r\n\tAble to respectfully seek for clarity when requests are incomplete, delayed, or conflict with existing priorities, and to influence stakeholders without direct authority.\r\n\tComfortable collaborating cross-functionally with Brand, Product, Development, Marketing, Creative, Licensing, Partnerships, agencies, leadership, and global teams.\r\n\tComfortable working across time zones, including occasional flexible hours to support global stakeholders and overseas teams.\r\n\tAbility to identify when processes are effective and when process improvements are needed to enhance efficiency and team effectiveness.\r\n\r\n\r\nBonus:\r\n\r\n\r\n\tGaming or entertainment industry experience, with strong knowledge of the gaming and fan landscape.\r\n\tExperience supporting Social Media, Community, Creator, or Influencer teams, with familiarity with the content creation and influencer landscape.\r\n\tFamiliarity with major social platforms such as TikTok, Twitch, and YouTube and the different operating needs of each platform.\r\n\tFamiliarity with social analytics, social listening, creator management, or digital reporting systems, including tools such as Tubular or Synthesio.\r\n\tExperience working across global teams or multiple regional stakeholders, including the Americas, EMEA, and Japan.\r\n\tExperience coordinating with external partners across film, television, streaming, animation, consumer products, licensing, or other brand extensions.\r\n\r\n","responsibilities":"Hybrid Work Model\r\n\r\n#LI-hybrid\r\n\r\n \r\n\r\nJob Summary:\r\n\r\nReporting to the Director, Brand Community & Creator Engagement, the Manager of Brand Community Projects and Operations supports the operational execution of Community, Social Media, and Creator initiatives. This role helps projects move from intake and scoping through execution, launch, and reporting by maintaining effective workflows, documentation, timelines, and cross-functional visibility.\r\n\r\n \r\n\r\nThis role partners with Senior Community Managers, Community Managers, and functional leads, who retain ownership of community strategy, stakeholder relationships, fan expertise, and business decisions. The role facilitates cross-functional execution by organizing project inputs, track dependencies, coordinating follow-ups, and ensuring stakeholders have the information needed to keep initiatives moving forward.\r\n\r\n \r\n\r\nDuties and Responsibilities:\r\n\r\nProject & Traffic Management\r\n\r\n\r\n\tCoordinate the day-to-day execution of Community, Social Media, and Creator-related projects and requests, including cross-functional and cross-platform initiatives.\r\n\tMaintain visibility into active, upcoming, blocked, and at-risk work, including ownership, deadlines, dependencies, approvals, next steps, and key status updates.\r\n\tPartner with initiative owners on project intake, scoping, kickoffs, timelines, and launch readiness, while strategic direction and stakeholder ownership remain with the appropriate Community or functional lead.\r\n\tIdentify potential obstacles, scope changes, late additions, competing priorities, and capacity constraints, and escalate them to the appropriate project owner or manager for resolution.\r\n\tPartner with the Director and project owners to surface priority conflicts or urgent exceptions, and document agreed-upon changes in timing, scope, or sequencing.\r\n\tTranslate approved priorities into realistic project plans that account for team capacity, dependencies, and agreed objectives.\r\n\r\n\r\nIntake & Workflow Management\r\n\r\n\r\n\tAdminister the team s request and intake processes, including Jira workflows, and maintain Jira as a reliable source of truth for incoming and active work.\r\n\tReview incoming requests to ensure the necessary context, objectives, deliverables, timelines, assets, owners, dependencies, and approvals are in place needed before work begins, and follow up with requestors when information is missing.\r\n\tPartner with team leadership to develop and maintain request categories, lead-time expectations, service levels, workflow standards, and escalation paths.\r\n\tRoute incomplete or out-of-scope requests to the appropriate owner or team and escalate unclear ownership issues for manager review.\r\n\tTrack recurring late requests, process exceptions, and workflow issues to identify patterns and provide insights that support continuous work.\r\n\r\n\r\nCapacity & Workload Visibility\r\n\r\n\r\n\tMaintain a clear view of team capacity across planned work, recurring responsibilities, meetings, launches, PTO, and urgent requests.\r\n\tSupport weekly and day-to-day workload reviews by providing current project and capacity information to managers and project owners.\r\n\tIdentify when new work may require tradeoffs in timing, scope, or priority, and escalate those impacts to the appropriate manager or project owner for decision-making.\r\n\tTrack planned work alongside reactive or last-minute requests to provide visibility into workloads trends, capacity constraints, and operational demands. \r\n\r\n\r\nReporting Operations\r\n\r\n\r\n\tCoordinate the operational production and distribution of recurring Community and Social reporting.\r\n\tGather and organize data from approved analytics platforms, native tools, agencies, vendors, campaign owners, and internal partners for review by the appropriate Community or functional lead.\r\n\tMaintain standardized reporting templates, calendars, metric definitions, and documentation to ensure consistency across recurring reports and projects.\r\n\tManage reporting timelines from initial benchmarks through in-flight updates and post-campaign recaps, including recurring channel health and State of Community reporting.\r\n\tPrepare and distribute approved reports and status materials to stakeholders on an established cadence.\r\n\r\n\r\nSystems & Documentation\r\n\r\n\r\n\tMaintain Jira, Confluence, calendars, trackers, templates, and other operational tools used by the team, keeping project documentation current and easy to find.\r\n\tCapture and maintain meeting notes, decision logs, action items, and follow-ups for key projects, while initiative owners retain responsibility for final decisions and direction.\r\n\tDocument and maintain repeatable workflows, standards, and process documentation in partnership with the managers and specialists who for the work.\r\n\tRecommend and implement lightweight operational improvements that reduce confusion, increase efficiency, and eliminate unnecessary process.\r\n\r\n\r\nCross-Functional Coordination\r\n\r\n\r\n\tPartner with Senior Community Managers, Community Managers, and project owners to coordinate with stakeholders across Social Media, Creator, Brand, Product, Development, PR, Licensing, Partnerships, regional teams, agencies, and relevant external partners.\r\n\tCoordinate logistics, timelines, inputs, approvals, assets, and follow-ups across the Americas, EMEA, Japan, and other regional stakeholders, as applicable.\r\n\tTrack outstanding decisions and dependencies, and follow up with the appropriate project owner or stakeholder when action is needed.\r\n\tPrepare project status updates and meeting materials in partnership with initiative owners, ensuring that messaging, decisions, and stakeholder expectations remain owned by the appropriate manager or lead.\r\n\tFacilitate participation of relevant team members in project kickoffs, planning discussions, roadmap reviews, and communication channels.\r\n\tIdentify recurring communication or process breakdowns and surface them to leadership with supporting examples and operational recommendations.\r\n\tOther responsibilities are performed as assigned or needed.\r\n\r\n","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"SEGA OF AMERICA INC","logo":"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E743DEB45C5896F708643C7D7B581397"},"jobLocation":{"@type":"Place","address":{"streetAddress":"2900 West Alameda Ave ","addressLocality":"Burbank","addressRegion":"CA","postalCode":91505,"addressCountry":"USA"}},"qualifications":"Qualifications and Skills:\r\n\r\n\r\n\t\r\n\t\r\n\t\tWorking in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons:\r\n\t\tFor effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status.\r\n\t\tTo foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams.\r\n\t\tTo enhance the sharing of information necessary to effective job performance and product creation.\r\n\t\tTo enhance understanding of our stakeholders work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes.\r\n\t\r\n\t\r\n\tTypically has 7+ years of experience in project management, program management, operations, production, traffic management, or a similar role within social media, digital marketing, entertainment, gaming, consumer products, or another fast-paced creative environment.\r\n\tExperience managing multiple concurrent projects involving numerous stakeholders, complex dependencies, and shifting priorities.\r\n\tStrong project management, organizational, planning, and follow-through skills.\r\n\tStrong working knowledge of project-management tools such as Jira and documentation platforms such as Confluence, including experience building or improving intake processes, workflows, trackers, calendars, and reporting systems.\r\n\tComfortable working with social and digital reporting data and analytic measurement tools, even if not serving as the team s primary analyst.\r\n\tExcellent written and interpersonal communication skills, with the ability to translate complex discussions into clear decisions, ownership, next steps, and status updates for a wide range of stakeholders.\r\n\tAble to respectfully seek for clarity when requests are incomplete, delayed, or conflict with existing priorities, and to influence stakeholders without direct authority.\r\n\tComfortable collaborating cross-functionally with Brand, Product, Development, Marketing, Creative, Licensing, Partnerships, agencies, leadership, and global teams.\r\n\tComfortable working across time zones, including occasional flexible hours to support global stakeholders and overseas teams.\r\n\tAbility to identify when processes are effective and when process improvements are needed to enhance efficiency and team effectiveness.\r\n\r\n\r\nBonus:\r\n\r\n\r\n\tGaming or entertainment industry experience, with strong knowledge of the gaming and fan landscape.\r\n\tExperience supporting Social Media, Community, Creator, or Influencer teams, with familiarity with the content creation and influencer landscape.\r\n\tFamiliarity with major social platforms such as TikTok, Twitch, and YouTube and the different operating needs of each platform.\r\n\tFamiliarity with social analytics, social listening, creator management, or digital reporting systems, including tools such as Tubular or Synthesio.\r\n\tExperience working across global teams or multiple regional stakeholders, including the Americas, EMEA, and Japan.\r\n\tExperience coordinating with external partners across film, television, streaming, animation, consumer products, licensing, or other brand extensions.\r\n\r\n"}

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